SHIPPING & RETURNS

We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please review our shipping details below.

Processing & Shipping Times

Processing Time: 1-2 business days

Shipping Time: 2-5 business days

United States

Orders under $60 – $3.99

Orders $60+ – Free shipping

Canada

Orders under $60 – $6.99

Orders $60+ – Free shipping

Australia & New Zealand

Orders under $100 – $8.99

Orders $100+ – Free shipping

Rest of the World

Orders under $120 – $8.99

Orders $120+ – Free shipping

Additional Information

All orders are processed within 1-2 business days. You will receive a tracking number once your order has been shipped.

Delivery times may vary depending on location, customs processing, or unforeseen delays.

We are not responsible for lost or stolen packages after they have been marked as delivered.

return policy

All orders are processed within 1-2 business days. You will receive a tracking number once your order has been shipped.

Delivery times may vary depending on location, customs processing, or unforeseen delays.

We are not responsible for lost or stolen packages after they have been marked as delivered.

Return Conditions

Items must be in original condition, unworn, unused, and with tags attached.

Returns must be initiated within 30 days of receiving your order.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Initiate a Return

Contact our support team at hello@hopefulpup.com with your order number and reason for return.

Once approved, we will provide return instructions.

After we receive the returned item, we will inspect it and process your refund or exchange.

Please note: Personalized or custom-made items are not eligible for returns unless they arrive damaged or defective.

For any questions regarding shipping or returns, feel free to contact us Here.

Thank you for shopping with us!